Outstanding Reception and Customer Service Skills

 

Rotorua Chamber of Commerce is registered to deliver services for the Capability Development Voucher scheme delivered by the Regional Business Partners.  Eligible businesses may receive funding up to 50%,  with a $5,000 limit to support them training to improve management capability, to find out more contact the chamber on 07 346 3657 or your local Regional  Business Partner, Phil Becker on 021 420 991.

 

The course aims to improve the way receptionist and front desk personnel interact and communicate with customers or clients.

The receptionist’s professionalism represents the organisation’s values and brand. To properly reflect this the receptionist must represent their organisation through their appearance, behaviour, attitude, business manners and communication skills. 

Overview

Customers and clients form an impression about an organisation when they walk through the door and are greeted by the receptionist or they phone and the receptionist answers the telephone. 

The receptionist’s professionalism represents the organisation’s values and brand. To properly reflect this the receptionist must represent their organisation through their appearance, behaviour, attitude, business manners and communication skills. 

The course aims to improve the way receptionist and front desk personnel interact and communicate with customers or clients.

This course follows a facilitator led workshop format, with a range of interactive activities, case studies, and models, along with group work, and individual activities.

Who should attend

This course is specifically designed to address the needs of those who sit at the front desk and who are the first ambassadors for their organisation.

Benefits

The skills and techniques introduced on the course aim to lower stakeholder turnover, dissatisfaction and frustrations; as well as reduce stress for the receptionist and other team members.

Topics

• The A,B, C’s of Business - Appearance, Behaviour and Communication.
• Image on The Telephone
• Effective and Professional E-mails

Date:
Wednesday, 29th November, 2017
Time:
9:00 a.m. to 11:00 a.m.
Location:
T.B.A.
Single Ticket (Member) incl GST:
$224.25
Single Ticket (Non-Member) incl GST:
$264.50

Step 1 of 5 - Event Details

Membership

Choose if you are booking as a member or non-member

First time here? If you’re a current Chamber member and this is your first time registering for an event on our new website, please click here and enter your email address to be sent your password.
Forgotten Password

Event


Total (incl GST)