Outstanding Reception and Customer Service Skills

The course aims to improve the way receptionist and front desk personnel interact and communicate with customers or clients.

The receptionist’s professionalism represents the organisation’s values and brand. To properly reflect this the receptionist must represent their organisation through their appearance, behaviour, attitude, business manners and communication skills. 

Overview

Customers and clients form an impression about an organisation when they walk through the door and are greeted by the receptionist or they phone and the receptionist answers the telephone. 

The receptionist’s professionalism represents the organisation’s values and brand. To properly reflect this the receptionist must represent their organisation through their appearance, behaviour, attitude, business manners and communication skills. 

The course aims to improve the way receptionist and front desk personnel interact and communicate with customers or clients.

This course follows a facilitator led workshop format, with a range of interactive activities, case studies, and models, along with group work, and individual activities.

Who should attend

This course is specifically designed to address the needs of those who sit at the front desk and who are the first ambassadors for their organisation.

Benefits

The skills and techniques introduced on the course aim to lower stakeholder turnover, dissatisfaction and frustrations; as well as reduce stress for the receptionist and other team members.

Topics

• The A,B, C’s of Business - Appearance, Behaviour and Communication.
• Image on The Telephone
• Effective and Professional E-mails

Date:
Friday, 10th November, 2017
Time:
9:00 a.m. to 11:00 a.m.
Location:
T.B.A.
Single Ticket (Member) incl GST:
$224.25
Single Ticket (Non-Member) incl GST:
$264.50

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Total (incl GST)