Outstanding Reception and Customer Service Skills
Customers and clients form an impression about an organisation when they walk through the door and are greeted by the receptionist or they phone and the receptionist answers the telephone. The receptionist’s professionalism represents the organisation’s values and brand. To properly reflect this the receptionist must represent their organisation through their appearance, behaviour, attitude, business manners and communication skills.
The course aims to improve the way receptionist and front desk personnel interact and communicate with customers or clients.
The skills and techniques introduced in the course aim to lower stakeholder turnover, dissatisfaction and
- The A,B, C’s of Business - Appearance, Behaviour and Communication.
• Image on The Telephone
• Effective and Professional E-mails
• Handling Difficult People
• Action Plan