Dealing With Difficult People

This half day training course develops skills for managing and dealing with difficult people and behaviour in a work environment. You will gain insights into what constitutes difficult people, difficult employees, difficult customers and bad behaviour. You will increase your skill and knowledge in managing negative behaviour.

Are you...

  • avoiding conversations you know you ought to have?
  • losing patience with certain people or personality types?
  • having problems giving negative feedback?
  • feeling anxious before a difficult conversation?
  • thinking of what you "should have" said after the conversation is over?
  • wishing you had managed a conversation or an individual differently?
  • having trouble managing customers, colleagues or employees?

You may qualify for a management capability subsidy of up to 50% off the cost of this course. This funding is available to management staff and business owners. Please contact our Regional Business Advisor for more information. Phil Becker 021 420 991.
Date:
Tuesday, 20th November, 2018
Time:
9:00 a.m. to 12:30 p.m.
Location:
Artisan Cafe, 1149 Tutanekai Street, Rotorua 3010
Single Ticket (Member) incl GST:
$339.25
Single Ticket (Non-Member) incl GST:
$373.75

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Total (incl GST)