Dealing With Difficult People

This half day training course develops skills for managing and dealing with difficult people and behaviour in a work environment. You will gain insights into what constitutes difficult people, difficult employees, difficult customers and bad behaviour. You will increase your skill and knowledge in managing negative behaviour.

Are you...

  • avoiding conversations you know you ought to have?
  • losing patience with certain people or personality types?
  • having problems giving negative feedback?
  • feeling anxious before a difficult conversation?
  • thinking of what you "should have" said after the conversation is over?
  • wishing you had managed a conversation or an individual differently?
  • having trouble managing customers, colleagues or employees?
Date:
Wednesday, 21st November, 2018
Time:
9:00 a.m. to 12:30 p.m.
Location:
T.B.A.

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