Dealing With Difficult People

This half day training course develops skills for managing and dealing with difficult people and behaviour in a work environment. You will gain insights into what constitutes difficult people, difficult employees, difficult customers and bad behaviour. You will increase your skill and knowledge in managing negative behaviour.

Are you...

  • avoiding conversations you know you ought to have?
  • losing patience with certain people or personality types?
  • having problems giving negative feedback?
  • feeling anxious before a difficult conversation?
  • thinking of what you "should have" said after the conversation is over?
  • wishing you had managed a conversation or an individual differently?
  • having trouble managing customers, colleagues or employees?

Rotorua Chamber of Commerce is registered to deliver services for the Capability Development Voucher scheme delivered by the Regional Business Partners.  Eligible businesses may receive funding up to 50%,  with a $5,000 limit to support them training to improve management capability, to find out more contact the chamber on 07 346 3657 or your local Regional  Business Partner, Phil Becker on 021 420 991.
Date:
Wednesday, 21st November, 2018
Time:
9:00 a.m. to 12:30 p.m.
Location:
T.B.A.
Single Ticket (Member) incl GST:
$339.25
Single Ticket (Non-Member) incl GST:
$373.75

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Total (incl GST)